FAQ

Efluence is a global marketplace connecting businesses and individuals with top influencers and content creators. Our platform simplifies the process of finding and hiring influencers to promote products or services across social media and other digital channels.

To create an account, click on the “Sign Up” button on our homepage or on the User App that you can download on the App Store both Andriod and iOS. You can register as a Business (to hire influencers) or as an Influencer (to offer your services). Fill out the required information, verify your email, and you’re ready to get started!

Influencers on Efluence offer a wide range of services, including sponsored posts, product reviews, unboxing videos, brand ambassadorship, and more. The specific services available will depend on the influencer’s niche and expertise.

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You can use our search and filter tools to find influencers based on criteria such as location, niche, follower count, and engagement rate. Each influencer profile includes details about their audience, past collaborations, and content style, helping you choose the best match for your campaign.

All payments are securely processed through our platform. Customers make full payment upfront, which is held in escrow until the influencer completes the agreed-upon services. Once the work is approved, the funds are released to the influencer. Efluence charges a service fee for using the platform, which is deducted from the total payment.

If you need to cancel a campaign, you can do so through your dashboard before the influencer begins work. Refunds will be issued based on the stage of the campaign and in accordance with our Cancellation Policy. Please refer to our Terms and Conditions for more details.

If an influencer fails to deliver the agreed services or is unresponsive, you can report the issue through our dispute process. Contact us at [email protected] with details of the issue, and we will investigate and mediate the situation.

To request a refund, you must first attempt to resolve the issue with the influencer directly. If the issue remains unresolved, you can submit a formal refund request to [email protected] within 7 days of the agreed completion date. Our team will review the request and make a decision based on the evidence provided.

As a user, you should ensure that any content or intellectual property shared on our platform is properly protected. Influencers and businesses are prohibited from using third-party intellectual property without authorization. If you suspect any misuse, please report it to [email protected].

If you experience any technical issues, please reach out to our support team at support@efluence.us. We’ll work to resolve the issue as quickly as possible.

Yes, you can update or delete your account information through your profile settings either on the website or in your Efluence App, or to request a deletion of your account via email, please contact us at [email protected]. Please note that deleting your account will permanently remove all your data from the platform.

Yes, Efluence operates globally, connecting brands and influencers from around the world. You can find influencers from various countries and regions, including the United States, Europe, Africa, and more.

For any support inquiries, you can reach us directly in-App or via email at [email protected]. We’re here to help with any questions or concerns you may have.

Efluence charges a service fee for using the platform, which is a percentage of the total payment for a campaign. This fee covers platform maintenance, payment processing, and support services. The exact fee will be displayed during the checkout process.

After a campaign is completed, you’ll have the option to leave a review and rate the influencer’s performance. Your feedback helps other users make informed decisions and helps influencers improve their services.

Testimonial

What Our Customers Say?

As a startup, it was crucial for us to connect with the right audience quickly. Efluence connected us with influencers who truly understood our product and vision. The results were fantastic, and the process was seamless from start to finish.

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Danielle P.

Graphic Designer

Efluence made it so easy to find the perfect influencers for our brand. The platform is user-friendly, and the quality of influencers is top-notch. We saw a significant boost in brand engagement and sales within weeks of launching our campaign!

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D. Richard

Marketing Director at Haulze

We’ve tried other influencer platforms before, but Efluence stands out for its transparency and efficiency. We were able to manage the entire campaign from start to finish on the platform, and the support team was always available to assist. Highly recommend!

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E. Hendrickson

CEO of TaskGenie

Efluence has opened up amazing opportunities for me to collaborate with global brands. The platform’s ease of use and secure payment process make it a pleasure to work with. I’ve built lasting partnerships thanks to Efluence!

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Alex P.

Travel Blogger

Since joining Efluence, I’ve been able to collaborate with some incredible brands that align with my fitness ethos. The platform makes it easy to manage campaigns and communicate with clients. It’s been a huge boost for my personal brand!

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James R

Fitness Enthusiast